Felicity trained at the Tavistock Institute of Human Relations as a clinical psychologist and spent several years working with disturbed young offenders in the Prison Service, before moving into senior policy roles in the Home Office.

She was introduced to Home-Start while working on policies relating to juvenile crime and families and became a trustee of Home-Start, Richmond-on-Thames, shortly after she retired in 2006.  She was chair of trustees from 2008 - 2016.  She joined the English National Committee (ENC) in 2012, and was active with others in establishing a consortium of Home-Start schemes in London.   On becoming chair of the ENC in 2015, she became a trustee of Home-Start UK.