Job Title: Supporter Care Officer

Reports To:  Individual Giving and Supporter Care Manager

Location:  Remote (travel to Leicester Office & other locations where necessary)

Contract Type:  Permanent 

Salary:   £28,160 

Hours: Full-time (36 hours a week)

About Home-Start UK

Home-Start is a federated charity consisting of a central national office – Home-Start UK - and 178 geographically dispersed local Home-Start organisations, all working together under the same identity.

We recognise that being a parent has never been easy. Every Home-Start volunteer is trained to work alongside parents to overcome the challenges they are facing. We work with parents to build on their strengths and give them the support that they tell us they need. We offer no judgement – just compassionate, confidential help and expert support. This peer-to-peer support is key to the difference Home-Start makes and often our volunteers have lived experience of the challenges their families are facing themselves.

About The Role

This is an exciting new role within the marketing team. Reporting to the Individual Giving and Supporter Care Manager, you will enable effective communication with our supporters and build a strong connection with them by placing supporter care at the heart of our work, while also engaging potential new supporters.

You will work closely with colleagues to deliver engaging content that is relevant and resonates with the person receiving it. You will be responsible for the build, testing and sending of all supporter journeys and campaigns across different channels. You will combine the ability to manage the technical side of maintaining our CRM system to ensure records are up-to-date and correct, while also building automated supporter email journeys.

If this sounds like your type of challenge, read more about the role in the candidate information pack and get in touch.

                                                                                      Download Candidate Pack

To apply: Please submit an application via the link below. 

                                                                                                                 Apply Now

If written format is not your preferred method of communication, we also offer the opportunity to apply via voice-note or video recording instead. Simply send us a voice-note or video recording of yourself discussing your experience and knowledge relating to the role via Whatsapp to 07884666106 and our recruitment team will type this up to maintain your anonymity. 

Closing date for applications: Tuesday 2nd July at 5pm
Interviews to be held virtually Wednesday 10th July.

Candidates will also be sent the interview questions ahead of their interview so that they may fully prepare, along with details of a short task to prepare ahead of time. 

Home-Start UK is committed to Equality of Opportunity and Diversity.  We wish to encourage applications from all parts of the community irrespective of gender, race, colour, age, sexual orientation or disability.  Appointments will be based on merit, following an open and clear selection process.

As part of any recruitment process, Home-Start UK collects and processes personal data relating to job applicants.  You are under no statutory or contractual obligation to provide data to Home-Start UK during the recruitment process.  However, if you do not provide the information, we may not be able to process your application properly or at all.  For further information please refer to the Home-Start UK Job Applicant Privacy Notice here.

Home-Start UK, a charitable company limited by guarantee.  Company No. 5382181.  Charity No. in England and Wales 1108837 and in Scotland SC039172.  Registered Office: Arnhem House, 31 Waterloo Way, Leicester LE1 6LP.