Free voluntary confidential support Home-Start support is completely free, you do not have to pay for any of our support and support is entirely voluntary. It might be suggested to you by a health visitor, a doctor or another professional but it is entirely up to you if you want to work with Home-Start. We will match you with a volunteer. Our staff are very experienced in matching families with volunteers who they think will understand your situation and be able to work with you. But if either you or the volunteer are not happy you can end the relationship and try another match. Finally, all of our support is confidential. You don’t have to tell anyone that you are being supported by Home-Start, and we will never tell anyone else unless you say that we can.